Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Gina Winkenwerder

Gina Winkenwerder

March 19, 2025

5  out of  5
rating by Gina Winkenwerder
"Joe and his staff go above and beyond for their customers. I sent one email, and they sent my proof of insurance to my mortgage company who insists on faxing. They also made sure we were taken care of when our roof suffered hail damage. Very responsive and friendly."
We responded:
"Gina, thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. We strive to provide top-notch service and support for all our customers, and it's great to know we could assist you with your insurance needs. If you ever need anything else, please don't hesitate to reach out!"
Profile photo of Jamie Wade

Jamie Wade

March 13, 2025

5  out of  5
rating by Jamie Wade
"The team there, especially Shanon, are knowledgeable and so kind. I've been with the agency for a loooong time and the people are what keep me there."
We responded:
"Jamie, thank you so much for your kind words! We're thrilled to hear that you’ve had a positive experience with our team, especially Shanon. Your loyalty means the world to us, and we look forward to continuing to serve you!"
Profile photo of Avery McSpadon

Avery McSpadon

March 10, 2025

5  out of  5
rating by Avery McSpadon
"My family and I have been with State Farm for a while now and we genuinely love the team! Heike Ness as been fantastic and so very quick and willing to help us with anything and everything we need! We appreciate everything State Farm has done for us! God Bless!"
We responded:
"Avery, thank you for your wonderful review! We're so glad to hear that you and your family have had a great experience with Heike and our team. Your support means a lot to us, and we're here to help whenever you need it. "
Profile photo of Shonah Scott

Shonah Scott

February 24, 2025

5  out of  5
rating by Shonah Scott
"I been with StateFrarm for a while now, and every time I need something or help they are always will go the extra mile to help. These ladies Erin Wiggins, Heike Ness, Sharon Sowell, Raeven Rooks, Amani Windon and Taylor Brown. I am so grateful that they are here, it's not every day you get help. They are my insurance therapist. Best water 💧"
We responded:
"Shonah, thank you so much for your kind words! We’re thrilled to hear that our team has consistently provided you with exceptional customer service. Your satisfaction is our top priority, and we’re glad to be your trusted insurance partner. If you ever need anything, don’t hesitate to reach out!"
Profile photo of Austin Cheek

Austin Cheek

February 24, 2025

5  out of  5
rating by Austin Cheek
"Heiki was amazing she was a great help with everything!! She saved me the stress and worry about everything and was a great help sending the claim to the body shop! Thank you so much for the great experience!"
We responded:
"Austin, thank you for your wonderful review! We’re delighted to hear that Heike was able to assist you with your insurance claim and make the process easier for you. Your satisfaction means a lot to us, and we truly appreciate your business. If you need any further assistance in the future, please don’t hesitate to reach out!"
Profile photo of Amanda Isaac

Amanda Isaac

February 5, 2025

5  out of  5
rating by Amanda Isaac
"I’ve always received prompt, helpful service. When our barn burned down, the concern was amazing! Our claim was settled quickly and fairly."
We responded:
"Amanda, we pride ourselves in helping our insureds find the right insurance at the right price to meet your needs. Thank you for recommending Taylor and sharing your experience! We sincerely appreciate your business and look forward to continuing to work with you."
Profile photo of Jonathan Pedraza

Jonathan Pedraza

February 4, 2025

5  out of  5
rating by Jonathan Pedraza
"Taylor helped me greatly! Much aprreciated!"
We responded:
"Jonathan, thank you for your kind words! We're thrilled to hear that Taylor provided you with great service and assistance. We appreciate your feedback and look forward to serving you again in the future."
Profile photo of Adam Robeau

Adam Robeau

January 23, 2025

5  out of  5
rating by Adam Robeau
"Great company and great people. Heike and Joe are always supportive and quick to respond to any of my families needs."
We responded:
"Adam, thank you for your sharing your experience! We know great customer service is the key to a remarkable experience. You're a great customer and we're so glad to have you trust us for all of your insurance needs. We truly appreciate your business!"
Profile photo of Jeremy

Jeremy

January 23, 2025

5  out of  5
rating by Jeremy
"I have had Joe as an agent for years now and I have never had a negative issue occur! Joe is very friendly and helpful, his staff that I have worked with are all very friendly, patient and helpful as well (Taylor Brown, Shanon Sowell and Heike Ness), and when I have had a premium increase for whatever reason, they have always been fair increases compared to some other agents/companies that I have been with."
We responded:
"Jeremy, thank you for your wonderful review of our office. We take pride in providing both professional and personal service and work diligently to find the lowest and best rates tailored to your needs. We truly appreciate your trust and look forward to continuing to serve you more in the future!"
Profile photo of Dale DePrima

Dale DePrima

January 17, 2025

5  out of  5
rating by Dale DePrima
"All the staff members are super helpful and courteous. Heiki saved me 40+ dollars over my previous auto policy with that All- company. I had not changed in more than 25 years. Like everyone else I needed to save $$$. Thank you so much!"
We responded:
"Dale, thank you for your wonderful review! We're thrilled to hear that Heike was able to help you save significantly on your auto insurance policy. Our team is dedicated to providing exceptional service, and it's great to know that we made a positive impact on your experience. We appreciate your trust in us and look forward to serving you again! "
Profile photo of Patrick Ware

Patrick Ware

January 16, 2025

5  out of  5
rating by Patrick Ware
"This State Farm agency is by far the best as far as Im concerned. Its employees like Heike Ness that make it an easy choice. I recently had an extreme incident and she went above and beyond to make sure all my questions and concerns were answered and met. Thanks Heike!"
We responded:
"Patrick, thank you so much for your kind words! We're thrilled to hear that Heike was able to assist you during such a challenging time. Our team is dedicated to providing the best service possible, and it’s great to know that you felt supported. We appreciate your trust in us and look forward to serving you again!"
Profile photo of Desiray Kyle

Desiray Kyle

January 16, 2025

5  out of  5
rating by Desiray Kyle
"Heike was SO Helpful, and informative on everything I needed assistance with! Very pleased with Joe Monteleone office! Definitely Recommend State Farm and Assistance from Heike!"
We responded:
"Desiray, thank you so much for taking the time to recognize Heike! We're thrilled to hear that she was able to assist you effectively. Your recommendation means a lot to us, and we appreciate your support of Joe Monteleone State Farm. If you need anything else, don’t hesitate to reach out!"
Profile photo of Paul Bilant

Paul Bilant

January 16, 2025

5  out of  5
rating by Paul Bilant
"Shanon was very helpful in my trying to understand some insurance items. Positive attitude and knowledgeable."
We responded:
"Paul, thank you for continuing to recommend us! We're thrilled to hear that Shanon was able to assist you and provide the information you needed. We take pride in our team's positive attitude and expertise. We sincerely appreciate your business and look forward to working with you in the future!"
Profile photo of Anthony Turner

Anthony Turner

January 14, 2025

5  out of  5
rating by Anthony Turner
"Ms. Heike went above and beyond to make sure that I was well taken care of after my accident.I highly suggest using this office,, they really treat you like family."
We responded:
"Anthony, thank you so much for your kind words! We're thrilled to hear that Heike was able to provide you with the care and support you needed after your accident. Our team truly values treating our clients like family, and your recommendation means the world to us. We sincerely appreciate your business and look forward to working with you in the future!"
Profile photo of ashley herrera

ashley herrera

January 12, 2025

5  out of  5
rating by ashley herrera
"Amani created a comfortable environment for me to share my thoughts on switching insurance and effectively explained how the change would benefit me. I truly appreciate her guidance in helping me understand why switching is a smart decision."
We responded:
"Ashley, thank you for your wonderful review! We're so glad to hear that Amani made you feel comfortable and was able to guide you through the process of switching insurance. Your satisfaction is our priority at Joe Monteleone State Farm, and we're here to help you every step of the way. We sincerely appreciate your business and look forward to doing business with you!"
Profile photo of Ashley Ibanez

Ashley Ibanez

January 11, 2025

5  out of  5
rating by Ashley Ibanez
"Amani was incredibly helpful in explaining how auto insurance works, and she made everything so easy to understand. She was super patient and took the time to answer all my questions, which made me seriously consider switching to State Farm. Great experience!"
We responded:
"Ashley, thank you so much for your kind words! I'm thrilled to hear that Amani was able to help you understand auto insurance and made your experience enjoyable. We appreciate your consideration in switching to Joe Monteleone State Farm, and we're here to assist you with any further questions. "
Profile photo of Seth Olinski

Seth Olinski

December 4, 2024

5  out of  5
rating by Seth Olinski
"They not only worked with me to find a policy that covered my needs AND saved me money, they checked in to see how things were going and helped me with an issue immediately. I am very satisfied with the service of the Huntsville Team."
We responded:
"Seth, thank you so much for your kind words! We’re thrilled to hear that our team was able to meet your needs and provide you with great service. Your satisfaction is our top priority, and we appreciate your trust in us. We sincerely appreciate your business and look forward to continuing to work with you."
Profile photo of Emily Hernandez

Emily Hernandez

November 4, 2024

5  out of  5
rating by Emily Hernandez
"Really nice and helpful"
We responded:
"Emily, thank you for taking time to give is a five-star review. We sincerely appreciate your business and look forward to continuing to work with you."
Profile photo of Brenda Schweter, CH

Brenda Schweter, CH

October 29, 2024

5  out of  5
rating by Brenda Schweter, CH
"I have 2 vehicles insured and soon will be adding a third. All for waaaay less than any other quote I got, and I did the research. Taylor is awesome. All of the people at this location are pleasant. I highly recommend them."
We responded:
"Brenda, thank you so much for your wonderful review! We're glad that our quotes were able to provide you with significant savings compared to others. Your satisfaction is our top priority, and we look forward to continuing to serve you in the future."
Profile photo of Mandy Dugan

Mandy Dugan

October 28, 2024

5  out of  5
rating by Mandy Dugan
"I adore everyone I have had to deal with in this office. They go above and beyond to help their customers out. Insurance in Texas is by no means easy or cheap, but dealing with people like Shanon and Taylor makes me so happy that there are still people in the insurance industry that actually care about their customers. They treat you like family. 10/10, I will always recommend this office to anyone looking for insurance in this area."
We responded:
"Mandy, thank you so much for your kind words! We’re thrilled to hear that Shanon and Taylor made your experience with us exceptional. Our team truly cares about our customers, and it’s wonderful to know you felt like family. We appreciate your recommendation and look forward to continuing to assist you with your insurance needs!"
Profile photo of Gisselle Lopez

Gisselle Lopez

October 23, 2024

5  out of  5
rating by Gisselle Lopez
"Taylor is super helpful and kind. She will always ask about my personal life first before diving into business, which I really appreciate about her."
We responded:
"Gisselle, thank you for taking the time to recognize Taylor. We believe in personalized insurance services to better serve our customers. We look forward to continuing to work with you, and we're here to help with anything else you may need!"
Profile photo of Jack Turner

Jack Turner

October 19, 2024

5  out of  5
rating by Jack Turner
"As a new client and very old person aware of State Farms' Products and Services who competed against State Farm as a competitor, I am pleased to know and experience the company I always respected. In today's world of competition and lack of thoroughness, I found Mr. Monteleone and his staff to be personal, interactive, thorough, attentive, and suggestive to make me aware of business changes relative to my situation. I am pleased."
We responded:
"Mr. Turner, thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear that your experience with our whole office met your expectations. We strive to provide personalized insurance service and thorough support to all our clients. We look forward to continuing to work with you, and we're here to help with anything else you may need!"
Profile photo of Daris Horn

Daris Horn

October 1, 2024

5  out of  5
rating by Daris Horn
"Raeven was wonderful to work with. She answered all of my questions and saved be money monthly on my homeowners and automobile policies. With the rising cost of living, saving money is very important when you are on a fixed income. Highly recommend this agency and ask for Raeven."
We responded:
"Daris, thank you for taking the time to leave a review! We're thrilled to hear that Raeven provided you with excellent service and was able to save you money on your homeowners and automobile insurance. We understand the importance of saving money, especially for those on a fixed income. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to continuing to work with you!"
Profile photo of Shannon Baxley

Shannon Baxley

October 1, 2024

5  out of  5
rating by Shannon Baxley
"Accidents come with anxiety. From the first conversation, I was asked ‘are you ok?’ and I will never forget that act of kindness. I was treated like a human vs a number with every interaction. There was consistent and proactive follow-up - every day. This was my first accident in 40yrs. Although I don’t wish it an anyone, if you have to go through it, havr Joe & Team on your side."
We responded:
"Shannon, thank you so much for sharing your experience with us. We understand that accidents can be stressful and we're glad to hear that our team provided you with the care and support you needed. We strive to treat every customer like a valued individual, and we're grateful for the opportunity to be there for you during this difficult time. We look forward to continuing to work with you, and we're here to help with anything else you may need."
Profile photo of Hannah Beverley

Hannah Beverley

September 6, 2024

5  out of  5
rating by Hannah Beverley
"Amazing experience with the agents & office staff, Raeven was so helpful, caring and informative! This office embodies professionalism & genuinely cares for their client’s. I strongly suggest working with them, they apply all discounts available & explain all of the process completely!"
We responded:
"Hannah, thank you for your amazing review of our agency! We're thrilled that you had a positive experience with our office, especially Raeven. We strive to make sure you get the auto insurance coverage to fit your needs at the best price. We look forward to continuing to work with you, and we're here to help with anything else you may need."