State Farm® Insurance Agent Joe Monteleone

"In December of 2022 a very large tree branch fell onto my roof causing significant damage that resulted in having to replace the roof and redo some of the interior of my home that had water damage. As soon as I called State Farm and spoke with my representative Heike I felt calm and as if everything would be easy to take care of. She called me everyday to give updates or ask for them and was on top of the entire situation. She gave excellent advice and her friendly attitude and demeanor made me sad to say goodbye when everything was fixed. I cannot thank you enough!"

"February 3rd I had an accident, my first accident in 20+ years. I, of course, immediately called their office and got my favorite girl Heike, once she made sure my niece and I were okay, she told me not to worry about a thing. She even checked on me through the weekend, on her own time, Through this entire traumatic process I have not had to panic or worry, she has been above and beyond, on top of it all! My anxiety has not had a chance to overtake in the situation, and I really owe it all to her and the staff in this office. They are hands down the best!"

"Our house flooded a couple of months ago and Heike Ness has gone above and beyond to make sure we are being taken care of, that our claim is being reviewed properly and quickly and that we have everything we need while going through this process. Thank you Heike for all that you do for us."

"Taylor Brown did a great job placing my homeowners and auto policies. My son, also a customer, recommended I contact her when he learned I was looking for new insurance options. Insurance is a unique type of product. Everybody buys it but nobody wants to have to use it. When you do, you want the support of a good agent."

"Thank you Heike for always going above and beyond for me! You make me feel like I am the only customer you have and have over the years been very quick to help with any need I have had. You make State Farm a better place! I have used other agencies prior to State Farm and it always felt like I was bothering them with any question, thanks for never making me feel this way. Because of you I have been with State Farm for years and have no intentions on leaving! Highly recommend this agency!"

"Reliable, responsible and very sincere team that helped our family many times. Heike is our absolute favorite office manager who works with us whenever we need advice or help. It is always a pleasure to come to the office, kind smiles and caring staff answer all questions. Heike is always in touch, responds to calls and e'mails very quickly, it is very important to know that you can completely entrust the whole process to her and she will always do everything in the best way. We are very grateful for your help!"

"Taylor is my girl!! I cannot stress enough how attentive she has been to all of my needs (and trust me, I'm needy!!)!! Not only has she handled my personal home and vehicles, but also have set up three business accounts as well and did so super fast and efficient for me! I have been with State Farm since I was old enough to drive, and I'm super happy when I made the move to Texas that I picked Joe Monteleone's office to make the phone call too, but that I got Taylor who was willing and able to tackle all the things for me. Pick up the phone and give them a call, you will not be disappointed!"

"After month 5 months of waiting for my defense driving to be processed for the discount. They finally got it today and informed me that my bill had gone up over $50. Won’t ever use State Farm again. Very disorganized. They even admitted to not submitting paperwork and waiting around."

"I had a great experience with Joe Monteleone State Farm office!!! I had to get the flood insurance on a home (as the buyer) transferred from the sellers to myself and gave the forms to Heike Ness with only 1 week until closing. She was able to make the transfer happen a day before closing by submitting and even calling the government agency. She went out of her way and got it done for me even though it was my fault for giving her the forms so late in the process. I really appreciate her and Joe Monteleone State Farm office!"