State Farm® Insurance Agent Joe Monteleone
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Emily Hernandez
November 4, 2024
5
out of
5
rating by Emily Hernandez
"Really nice and helpful"
We responded:
"Emily, thank you for taking time to give is a five-star review. We sincerely appreciate your business and look forward to continuing to work with you."
Brenda Schweter, CH
October 29, 2024
5
out of
5
rating by Brenda Schweter, CH
"I have 2 vehicles insured and soon will be adding a third. All for waaaay less than any other quote I got, and I did the research. Taylor is awesome. All of the people at this location are pleasant. I highly recommend them."
We responded:
"Brenda, thank you so much for your wonderful review! We're glad that our quotes were able to provide you with significant savings compared to others. Your satisfaction is our top priority, and we look forward to continuing to serve you in the future."
Mandy Dugan
October 28, 2024
5
out of
5
rating by Mandy Dugan
"I adore everyone I have had to deal with in this office. They go above and beyond to help their customers out. Insurance in Texas is by no means easy or cheap, but dealing with people like Shanon and Taylor makes me so happy that there are still people in the insurance industry that actually care about their customers. They treat you like family. 10/10, I will always recommend this office to anyone looking for insurance in this area."
We responded:
"Mandy, thank you so much for your kind words! We’re thrilled to hear that Shanon and Taylor made your experience with us exceptional. Our team truly cares about our customers, and it’s wonderful to know you felt like family. We appreciate your recommendation and look forward to continuing to assist you with your insurance needs!"
Gisselle Lopez
October 23, 2024
5
out of
5
rating by Gisselle Lopez
"Taylor is super helpful and kind. She will always ask about my personal life first before diving into business, which I really appreciate about her."
We responded:
"Gisselle, thank you for taking the time to recognize Taylor. We believe in personalized insurance services to better serve our customers. We look forward to continuing to work with you, and we're here to help with anything else you may need!"
John Turner
October 19, 2024
5
out of
5
rating by John Turner
"As a new client and very old person aware of State Farms' Products and Services who competed against State Farm as a competitor, I am pleased to know and experience the company I always respected. In today's world of competition and lack of thoroughness, I found Mr. Monteleone and his staff to be personal, interactive, thorough, attentive, and suggestive to make me aware of business changes relative to my situation. I am pleased."
We responded:
"Mr. Turner, thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear that your experience with our whole office met your expectations. We strive to provide personalized insurance service and thorough support to all our clients. We look forward to continuing to work with you, and we're here to help with anything else you may need!"
Daris Horn
October 1, 2024
5
out of
5
rating by Daris Horn
"Raeven was wonderful to work with. She answered all of my questions and saved be money monthly on my homeowners and automobile policies. With the rising cost of living, saving money is very important when you are on a fixed income. Highly recommend this agency and ask for Raeven."
We responded:
"Daris, thank you for taking the time to leave a review! We're thrilled to hear that Raeven provided you with excellent service and was able to save you money on your homeowners and automobile insurance. We understand the importance of saving money, especially for those on a fixed income. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to continuing to work with you!"
Shannon Baxley
October 1, 2024
5
out of
5
rating by Shannon Baxley
"Accidents come with anxiety. From the first conversation, I was asked ‘are you ok?’ and I will never forget that act of kindness. I was treated like a human vs a number with every interaction. There was consistent and proactive follow-up - every day. This was my first accident in 40yrs. Although I don’t wish it an anyone, if you have to go through it, havr Joe & Team on your side."
We responded:
"Shannon, thank you so much for sharing your experience with us. We understand that accidents can be stressful and we're glad to hear that our team provided you with the care and support you needed. We strive to treat every customer like a valued individual, and we're grateful for the opportunity to be there for you during this difficult time. We look forward to continuing to work with you, and we're here to help with anything else you may need."
Hannah Beverley
September 6, 2024
5
out of
5
rating by Hannah Beverley
"Amazing experience with the agents & office staff, Raeven was so helpful, caring and informative! This office embodies professionalism & genuinely cares for their client’s. I strongly suggest working with them, they apply all discounts available & explain all of the process completely!"
We responded:
"Hannah, thank you for your amazing review of our agency! We're thrilled that you had a positive experience with our office, especially Raeven. We strive to make sure you get the auto insurance coverage to fit your needs at the best price. We look forward to continuing to work with you, and we're here to help with anything else you may need."
Malcolm McSpadon
September 4, 2024
5
out of
5
rating by Malcolm McSpadon
"Joe Monteleone and his staff are some of the best people around. They have bent over backwards to make sure that my family's needs have been met. Heike is a rockstar in their office, but to be fair, everyone there is so nice and helpful."
We responded:
"Malcolm, thank you for your sharing your experience! We know great customer service is the key to a remarkable experience and Heike is one of the best! It's been a pleasure doing business with you over the years. We look forward to continuing to work with you."
Alison Doylw
August 30, 2024
5
out of
5
rating by Alison Doylw
"Raeven has been nothing but accommodating and helpful with our insurance move to State Farm. Always willing to answer questions."
We responded:
"Alison, thank you for your positive review. We aim to provide exceptional customer service and ensure a smooth transition for our clients. Thank you for choosing Joe Monteleone State Farm, and we look forward to serving you in the future."
Edmond Hagans
August 8, 2024
5
out of
5
rating by Edmond Hagans
"The LADIES were very professional and nice. Makes you feel at home. 😁😁😁"
We responded:
"Edmond, thank you for the positive review. We sincerely appreciate your business and look forward to continuing to work with you."
Archie Matlock
July 18, 2024
5
out of
5
rating by Archie Matlock
"I continue to be very impressed by the level of customer service that I receive from my insurance agent. Heike is the best. She answers all of my questions and is always very responsive. In such a stressful time dealing with the aftermath of Hurricane Beryl, I have been able to really trust Heike and the rest of Joe's Team. I really appreciate them. If I could give Heike 100 stars, I would."
We responded:
"Archie, thank you for updating your experience with our office. We know great customer service is the key to a remarkable experience and Heike is one of the best! We sincerely appreciate your business and look forward to continuing to help you recover from Hurricane Beryl. "
Trish Harvey
July 3, 2024
5
out of
5
rating by Trish Harvey
"This is The Best insurance agency! They are very professional and personal with each customer. The staff will dig and dig to get you the lowest and best rate for you. They are honest, never to busy to help. Joe M. State Farm agent is Number One. You must try them, I promise you will be 💯 satisfied! I personally consider them as Family, that’s how they care and go out their way to help. 🙏 ❤️"
We responded:
"Trish, thank you for your wonderful review of our insurance agency in Huntsville! We take pride in providing both professional and personal service and work diligently to find the lowest and best rates tailored to your needs. We truly appreciate your trust and consider you a part of our family too. We look forward to continuing to serve you more in the future!"
Mary Vonne Brame
July 2, 2024
5
out of
5
rating by Mary Vonne Brame
"I wouldn’t use anyone else for my insurance.Heike Ness is the main person that I deal with in the office and she is so nice and helpful. Always has an answer to my questions and fixes any issues that I might have. I would highly recommend this agency."
We responded:
"Mary Vonne, thank you for your kind words about our State Farm office and Heike Ness. We are proud to serve the local community in Huntsville and provide excellent customer service. It's great to hear that Heike is always helpful and knowledgeable, ensuring all your questions are answered and issues are resolved. We appreciate your recommendation and look forward to continuing to meet your insurance needs."
Haydee Cruz
June 27, 2024
5
out of
5
rating by Haydee Cruz
"State Farm has helped me get insurance for my first car. 10/10 recommend getting insurance with them. They will help you and make sure you are covered and have what you need."
We responded:
"Haydee, we love assisting our customers in that first insurance experience with a new car. We appreciate your recommendation and hope you continue to have a great experience with our office and State Farm."
Travion Franklin
June 20, 2024
5
out of
5
rating by Travion Franklin
"The insurance is real good but the roadside service could get a little better at least that day I used it for the first time I waited and waited nobody came until my car finally started"
We responded:
"Travion, we're glad to hear that you find our insurance services to be good. We apologize for the inconvenience you experienced with our roadside service. We strive to provide prompt assistance and we apologize for the delay on that particular day. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future."
Allen smith
June 19, 2024
5
out of
5
rating by Allen smith
"Great staff and very helpful especially Taylor"
We responded:
"Allen, thank you for your kind words! We're thrilled to hear that our staff, especially Taylor, provided you with great service and assistance. We appreciate your feedback and look forward to serving you again in the future."
William Woodward
June 17, 2024
5
out of
5
rating by William Woodward
"Dealt with lot of offices & company representatives over the years. My appreciation & admiration of the team that has been put together at this office is reason to take time to write this review. Truly in Top 1% in competence at doing their & caring about the client as a person. Have dealt with 3 employees & have exhibited the same character & traits. Answer all my questions in detail with patience.& proficiency. Always with consideration that makes me feel I am their only client or concern. In today world of customer service this office is a rare indeed in customer satisfaction. Thank you Raven, Shannon & Heike."
We responded:
"William, thank you for your sharing your experience! We strive to provide exceptional customer service and ensure that every client feels valued and cared for. Your satisfaction is our top priority, and we are grateful for the opportunity to serve you. Thank you for choosing our office, and we look forward to continuing to meet your needs."
Krystal Loofs
May 31, 2024
5
out of
5
rating by Krystal Loofs
"State Farm is amazing. They have helped me through the process of my car being totaled."
We responded:
"Krystal, thank you for your recommendation! We're glad we could assist you through such a challenging time. Our team focus is to provide genuine care and concern when life happens. We sincerely appreciate your business and look forward to continuing to work with you."
Raquel Ojeda
May 31, 2024
5
out of
5
rating by Raquel Ojeda
"Friendly and extremely helpful, everyone there is a joy to do business with. They offered better rates and better coverage than other companies. The best part is that they're local."
We responded:
"Raquel, thank you for your fantastic review! We're thrilled to hear that you enjoyed working with our team and found our rates and coverage to be the best. Supporting our local community is important to us, and we're grateful for your business!"
Steven Brown
May 30, 2024
5
out of
5
rating by Steven Brown
"Taylor has been extremely helpful and patient with me as i’m super new to all this adult stuff lol!! definitely recommend Joe Monteleone’s office to anyone in search of car insurance!"
We responded:
"Steven, thank you for your kind review! We're so glad to hear that Taylor was able to help you navigate everything. We appreciate your recommendation and are always here to assist you with any of your insurance needs!"
Mary Garcia
May 30, 2024
5
out of
5
rating by Mary Garcia
"The staff is so helpful it’s very refreshing. It feels like they are personal friends instead of staff at my insurance company."
We responded:
"Mary, thank you for your wonderful review! We're delighted to hear that our staff made you feel like a friend. Providing a personal touch is very important to us. If you need anything else, we're always here for you! "
Steve Pratt
May 30, 2024
5
out of
5
rating by Steve Pratt
"Really strong communication with a real person. Taylor was excellent and very knowledgible."
We responded:
"Steve, thank you so much for your kind words! We're thrilled to hear that Taylor provided you with excellent service and strong communication. That is one of the benefits of doing business with our office. We sincerely appreciate your business and look forward to continuing to work with you. "
springfuel llc
May 23, 2024
5
out of
5
rating by springfuel llc
"Raeven was very knowledgeable & provided me with great customer service! I recommended this office for your needs!"
We responded:
"Thank you so much for the positive review! We're thrilled to hear that Raeven provided you with excellent customer service and displayed extensive knowledge in assisting you. We greatly appreciate your recommendation and look forward to working with you more in the future! "
Tori Mullen
May 22, 2024
5
out of
5
rating by Tori Mullen
"My fema insurance is through state farm and on the day of our flooding I called and spoke with heike she showed so much sympathy for our situation she was very helpful with filing the claim as well as after filing a few days she called to check in and see how our family was doing. That was the whole purpose of her call she showed genuine care and concern for our situation. Not only that but when i contacted her again to see if she had access to femas policy on my home so i could overlook it she pulled it and emailed it within minutes. She was a God send... also Due to the flood our car was totaled as well so I was in the market for a new vehicle and decided I wanted to give state farm an opportunity for my car insurance based solely on my experience with heike. State Farm did not disappoint at all. I dealt with Taylor and she was extremely helpful and very quickly pulled up a quote for a car I was looking at, the same day we decided we weren't purchasing that vehicle and we're going with another. She expeditiously got another quote together for me because I was having to have insurance to drive it off the lot that same day. Not only was she quick and helpful but the company was way more affordable than all the other insurance companies I was looking at and they bundled in my husband's vehicle too so we dropped his other insurance because it was a better deal. I can't say enough about their customer service especially through such a difficult time. I ten out of ten recommend them"
We responded:
"Tori, thank you for sharing your positive experience with Heike and Taylor. It's great to hear that they provided excellent customer service during such a difficult time for you and your family. Our team focus is to provide genuine care and concern when life happens, as well as being helpful and quick in assisting with your insurance needs. We appreciate your recommendation and look forward to working with you even more in the future. "