Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Docia Richard

February 24, 2023

1  out of  5 rating by Docia Richard
"Messed up our car insurance after our daughter got her own policy. Bait & switched on price. Won't return calls, won't provide explanations, been after them since last year. We are moving to another agent. Shame on you, Joe, I thought you were better than that."

Charlie Stark

February 22, 2023

5  out of  5 rating by Charlie Stark
"In December of 2022 a very large tree branch fell onto my roof causing significant damage that resulted in having to replace the roof and redo some of the interior of my home that had water damage. As soon as I called State Farm and spoke with my representative Heike I felt calm and as if everything would be easy to take care of. She called me everyday to give updates or ask for them and was on top of the entire situation. She gave excellent advice and her friendly attitude and demeanor made me sad to say goodbye when everything was fixed. I cannot thank you enough!"

Amanda Streu

February 20, 2023

5  out of  5 rating by Amanda Streu
"February 3rd I had an accident, my first accident in 20+ years. I, of course, immediately called their office and got my favorite girl Heike, once she made sure my niece and I were okay, she told me not to worry about a thing. She even checked on me through the weekend, on her own time, Through this entire traumatic process I have not had to panic or worry, she has been above and beyond, on top of it all! My anxiety has not had a chance to overtake in the situation, and I really owe it all to her and the staff in this office. They are hands down the best!"

Mike Williams

February 18, 2023

5  out of  5 rating by Mike Williams
"Awesome customer service"

Kristin Erwin

February 17, 2023

5  out of  5 rating by Kristin Erwin
"Our house flooded a couple of months ago and Heike Ness has gone above and beyond to make sure we are being taken care of, that our claim is being reviewed properly and quickly and that we have everything we need while going through this process. Thank you Heike for all that you do for us."

Laci Hejl

February 17, 2023

5  out of  5 rating by Laci Hejl
"The employees here are so friendly! This is easily the best office in Huntsville."

Susan Wiggins

February 17, 2023

5  out of  5 rating by Susan Wiggins
"I had a really great experience with Erin Fritts yesterday. She was so helpful, friendly and knowledgeable with helping me start a new policy with State Farm. We bundled my car insurance with my renter's insurance and she saved me over $80 a month! She's amazing!"

Brandon Surface

February 15, 2023

5  out of  5 rating by Brandon Surface
"Joe and his Staff are extremely professional and great at their jobs. I have been working with Heika and others in Joe's office with our mutual customers. It has been a great working relationship. I would recommend Joe and his staff to my friends and family."

Laura Hoyt

February 1, 2023

5  out of  5 rating by Laura Hoyt
"Just added my teenager to the policy. Boy, was I pleasantly surprised!! It wasn’t that bad! Well worth staying with them over 20 years! Thank you, Erin!"

Jane Whitaker

January 16, 2023

5  out of  5 rating by Jane Whitaker
"Taylor was so helpful in the process of switching all our coverage to State Farm. She did a terrific job of explaining our options so that we could find the best plan for us. She was prompt and responsive too!"

Vilma Parada

January 15, 2023

5  out of  5 rating by Vilma Parada
"Just a bit ago we changed to State farm, Benjamin Pimentel has treated us very well and they give a good service for fair prices compared to other places we've been. Very happy with the service."

Autumn Anderson

January 8, 2023

5  out of  5 rating by Autumn Anderson
"Taylor was awesome! She saved me around $200 a month :)"

Troy Garrison

January 8, 2023

5  out of  5 rating by Troy Garrison
"Taylor is the best!!! She is always very attentive and helpful!! She takes care of all our insurance needs."

Tony Black

January 6, 2023

5  out of  5 rating by Tony Black
"Taylor Brown did a great job placing my homeowners and auto policies. My son, also a customer, recommended I contact her when he learned I was looking for new insurance options. Insurance is a unique type of product. Everybody buys it but nobody wants to have to use it. When you do, you want the support of a good agent."

Kimberley Griffin

December 22, 2022

5  out of  5 rating by Kimberley Griffin
"Thank you Heike for always going above and beyond for me! You make me feel like I am the only customer you have and have over the years been very quick to help with any need I have had. You make State Farm a better place! I have used other agencies prior to State Farm and it always felt like I was bothering them with any question, thanks for never making me feel this way. Because of you I have been with State Farm for years and have no intentions on leaving! Highly recommend this agency!"

Marissa Yates

December 3, 2022

5  out of  5 rating by Marissa Yates
"Heike was extremely helpful in finding ways to keep our insurance low and getting us through the drive safe and safe process. Really grateful to work with someone who can help us understand exactly what's going on!"

Yuliya A Nash

November 18, 2022

5  out of  5 rating by Yuliya A Nash
"Reliable, responsible and very sincere team that helped our family many times. Heike is our absolute favorite office manager who works with us whenever we need advice or help. It is always a pleasure to come to the office, kind smiles and caring staff answer all questions. Heike is always in touch, responds to calls and e'mails very quickly, it is very important to know that you can completely entrust the whole process to her and she will always do everything in the best way. We are very grateful for your help!"

Jenny Zimmerman

November 9, 2022

5  out of  5 rating by Jenny Zimmerman
"Taylor is my girl!! I cannot stress enough how attentive she has been to all of my needs (and trust me, I'm needy!!)!! Not only has she handled my personal home and vehicles, but also have set up three business accounts as well and did so super fast and efficient for me! I have been with State Farm since I was old enough to drive, and I'm super happy when I made the move to Texas that I picked Joe Monteleone's office to make the phone call too, but that I got Taylor who was willing and able to tackle all the things for me. Pick up the phone and give them a call, you will not be disappointed!"

Shannon Mulkey

November 8, 2022

1  out of  5 rating by Shannon Mulkey
"After month 5 months of waiting for my defense driving to be processed for the discount. They finally got it today and informed me that my bill had gone up over $50. Won’t ever use State Farm again. Very disorganized. They even admitted to not submitting paperwork and waiting around."

Nicolas Oscari

September 19, 2022

5  out of  5 rating by Nicolas Oscari
"I had a great experience with Joe Monteleone State Farm office!!! I had to get the flood insurance on a home (as the buyer) transferred from the sellers to myself and gave the forms to Heike Ness with only 1 week until closing. She was able to make the transfer happen a day before closing by submitting and even calling the government agency. She went out of her way and got it done for me even though it was my fault for giving her the forms so late in the process. I really appreciate her and Joe Monteleone State Farm office!"

Jim Martin

August 7, 2022

5  out of  5 rating by Jim Martin
"Great staff. Very helpful to any if your insurance needs. Highly recommended."

Lakeisha Donahue

June 6, 2022

5  out of  5 rating by Lakeisha Donahue
"Taylor is always helpful and attentive."

David Zapalac

June 1, 2022

5  out of  5 rating by David Zapalac
"Great service"

Lary Crocker

May 31, 2022

5  out of  5 rating by Lary Crocker
"Taylor made everything easy. She is professional, and helpful."

Ryan Cummins

April 12, 2022

5  out of  5 rating by Ryan Cummins
"Amazing Service! Joey and his Staff the Best! He helped me get all of my children's policies and I appreciate his dedication to the details."